Frequently Asked Question
If you have any further questions regarding your order or general inquiries, please feel free to reach out to us through our Contact Us page.
To request a return, please contact us at hello@boxroomgym.com and include the following information:
- Your order number
- The reason for the return
- Photos of the item, if it was received damaged, faulty, or incorrect
All return requests are reviewed prior to approval.
If approved, return instructions and the return address will be provided by email.
Customers are responsible for return shipping costs for all approved returns, except in cases where the item was received damaged, faulty, or incorrectly supplied.
If a return is approved due to damage, defect, or incorrect supply, we will arrange a replacement or refund and cover the return shipping costs, where applicable.
Refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
If the refund is approved, you will receive an email confirmation once the refund has been processed.
Estimated delivery times after an order has been shipped are as follows:
Republic of Ireland: 1–3 business days
International: Not applicable – we do not currently ship outside the Republic of Ireland.
Delivery timeframes are estimates and begin once the order has been dispatched. Actual delivery times may vary due to carrier operations or unforeseen circumstances.
We currently ship orders within the Republic of Ireland only.
At this time, we do not offer shipping to Northern Ireland, the United Kingdom, Europe, or any other international destinations.
We are also unable to deliver to P.O. boxes, parcel lockers, or freight forwarding addresses.
Returns & Refund
Eligibility for Returns
- Only new and unused items are eligible for return.
- Items must be in original, resalable condition.
- Must show no signs of use, damage, wear, or installation.
Timeframe
Returns must be requested within 30 days of delivery. Requests after this period are not eligible for a refund.
Refunds
Refunds are issued to the original payment method within 5-10 business days after the returned item has been received and inspected.
Orders are processed within 2–5 business days from the date of order confirmation.
Orders are not processed or shipped on weekends or public holidays.
We use the following carriers to deliver orders within the Republic of Ireland:
- An Post
- DPD
- DHL
- UPS
Carrier selection is determined based on parcel size, weight, and delivery destination to ensure efficient delivery.
Once your order has been shipped, you will receive a confirmation email with tracking information, where applicable.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to track your package through the carrier’s website or via the link provided in your confirmation email.
We currently ship orders within the Republic of Ireland only.
At this time, we do not offer shipping outside the Republic of Ireland.
We do not currently ship to Northern Ireland, the United Kingdom, Europe, or any international destinations outside the Republic of Ireland.
We are also unable to deliver to P.O. boxes, parcel lockers, or freight forwarding addresses.
Shipping
If you have any further questions regarding your order or general inquiries, please feel free to reach out to us through our Contact Us page.
Turn Any Room Into Your Workout Space
Build a home gym that fits your lifestyle – no large space required. From durable gym flooring to essential equipment, our products help you create a comfortable and functional training area right at home. Simple, smart, and designed for everyday use.
Quality Gear for Every Home Gym
Equip your training space with trusted gear that supports your fitness goals. Our range is carefully selected to deliver lasting comfort and reliable performance for all types of workouts – whether you’re lifting, stretching, or moving.