At Box Room Gym, we stand behind the quality of our equipment. This Warranty Policy explains what is covered, how long coverage lasts, and how to make a warranty claim.
This warranty is provided in addition to, and does not affect, your statutory consumer rights under Irish law.
Warranty Period
All equipment purchased from boxroomgym.com is covered by a 12-month limited warranty, starting from the date of delivery.
What This Warranty Covers
This warranty covers defective parts only that fail due to manufacturing faults during normal home (domestic) use.
If a defect is confirmed, we will supply a replacement part at no cost.
What This Warranty Does Not Cover
This warranty does not apply to:
- Normal wear and tear
- Consumable items, including but not limited to pads, grips, cables, upholstery, and coatings
- Damage caused by misuse, abuse, negligence, incorrect assembly, or lack of maintenance
- Damage caused by commercial, semi-commercial, or gym use
- Cosmetic damage that does not affect functionality
- Modifications or repairs carried out by third parties
Labour & Service Costs
This warranty does not cover labour, installation, or service costs. Replacement parts only are provided where a valid warranty claim is approved.
Geographic Coverage
This warranty applies to orders delivered within Ireland only.
Eligibility
Warranty coverage is valid only for products purchased directly from boxroomgym.com and is non-transferable.
Proof of purchase is required.
Making a Warranty Claim
To submit a warranty claim, please contact us using our Contact page and include:
- Your order number
- A description of the issue
- Clear photos and/or video evidence showing the fault
Additional information may be requested to assess the claim.
Assessment & Resolution
Once your claim has been reviewed and approved, replacement parts will be issued within a reasonable timeframe. All warranty decisions are made in line with this policy and applicable consumer law.
Consumer Rights
Nothing in this Warranty Policy limits or excludes your legal rights under applicable consumer protection legislation.